SEL CLEANING SERVICES

TERMS OF SERVICE AND CANCELLATION

SECTION A: TERMS OF SERVICE/CANCELLATION FOR RECURRING AND ONE-TIME CLEANING

ACCURACY OF ESTIMATES: While most of our estimates are accurate, they may occasionally need adjustments during or after the initial visit. If your home is beyond the normal range of cleanliness, please contact us to adjust the service accordingly.

SATISFACTION GUARANTEE: If anything does not meet your standards, please notify us on the day of the cleaning so we can send someone to address the issue. Our satisfaction policy includes free corrections after the service is completed.

ARRIVAL TIMES: Our team performs cleanings from 8:00 AM to 6:00 PM. Due to the nature of our services and schedule changes, we cannot guarantee an exact time. If you require an estimated time window, please contact us the day before your scheduled visit. We guarantee the service day and will not change it without your prior approval.

CANCELLATION FEE FOR LESS THAN 48 HOURS NOTICE: Cancellations, rescheduling, or no-shows with less than 48 hours’ notice will incur a cancellation fee equal to 50% of the estimated cleaning cost.

ADVANCE NOTICE OF MORE THAN 48 HOURS: No cancellation fee will apply if the service is canceled with more than 48 hours’ notice.

LOCKOUT FEE: If our team arrives and cannot access the home for any reason, a fee equal to 50% of the estimated cleaning cost will be charged.

PETS: We love animals! However, if your pet is not friendly, please ensure they are secured during the cleaning. Our team will not complete the service if they feel at risk. We are not responsible for pets escaping, so please take appropriate precautions.

TEAM SIZE: We typically send teams of two people for most jobs.

DAMAGE & BREAKAGE: In case of minor accidental damage, we will provide a credit for future services up to $500. For damages exceeding this amount, you will need to file a claim with your homeowner’s insurance. Damages caused by negligence or misconduct on our part will be handled through our insurance.

EXCLUSIONS FROM STANDARD CLEANING: The following are not included in standard cleaning: walls, blinds, laundry, dishes, heavy organization, the interior of refrigerators, ovens, cabinets, or drawers, and high or hazardous areas.

WHAT WE DO NOT CLEAN: We do not clean biohazards, including bodily fluids, animal feces, or areas with flea, bedbug, or rodent infestations.

UNAUTHORIZED EXTERNAL WORK: Our employees are not available for external tasks without Sel Cleaning Services’ permission. Attempting to coerce our employees will result in the immediate termination of service and compensation for the employee.

SECTION B: TERMS OF SERVICE FOR STANDARD ONE-TIME CLEANING

STANDARD CLEANING IS NOT DEEP CLEANING: Standard cleaning includes areas such as bathrooms, sinks, mirrors, floors, and the exterior of appliances. It does not include ceiling fans, light fixtures, window tracks, baseboards, etc. If you require deeper cleaning, please inform us so we can adjust the service and pricing.

SECTION C: TERMS OF SERVICE FOR MOVE-OUT CLEANING

MOVE-OUT CANCELLATION: To cancel a move-out cleaning, 48 hours’ notice is required. Cancellations within this timeframe will incur a cancellation fee equal to 50% of the service cost.

LOCKOUT FEE: If the team cannot access the property, a fee equal to 50% of the service cost will be charged.

EMPTY HOME REQUIREMENT: The property must be completely empty, with no furniture or personal items, for the cleaning to be performed.

AREAS NOT INCLUDED: Move-out cleaning does not include basements, attics, sheds, or garages, which can be added at an extra cost.